Outage in Gem
Performance degradation
Resolved MajorIncident Report
We are experiencing intermittent problems and slow page load times due to ongoing issues with our infrastructure provider, Heroku.
Details and updates are available on both Heroku and Salesforce's status pages:
Heroku - https://status.heroku.com/incidents/2822
Salesforce (in case the Heroku status page has trouble loading) - https://status.salesforce.com/generalmessages/10001540
We will continue to share updates as Heroku provides them and we are working on a remediation in the meantime.
Components affected
Gem Web ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 06/10/2025 11:16PM
Gem page load times have recovered as of 3:30 PM Pacific Daylight Time / 22:20 UTC. Heroku and Salesforce continue to work through issues. Gem will continue monitoring the situation. Further details are available from their status pages:
Heroku - https://status.heroku.com/incidents/2822
Salesforce - https://status.salesforce.com/generalmessages/10001540
IDENTIFIED
11 months ago - at 06/10/2025 06:35PM
Heroku/Salesforce have identified the root cause of the issue on their side and are making progress to resolving it, but they haven’t provided an estimated time to resolution yet.
Heroku - https://status.heroku.com/incidents/2822
Salesforce - https://status.salesforce.com/generalmessages/10001540
IDENTIFIED
11 months ago - at 06/10/2025 04:10PM
We are experiencing intermittent problems and slow page load times due to ongoing issues with our infrastructure provider, Heroku.
Details and updates are available on both Heroku and Salesforce's status pages:
Heroku - https://status.heroku.com/incidents/2822
Salesforce (in case the Heroku status page has trouble loading) - https://status.salesforce.com/generalmessages/10001540
We will continue to share updates as Heroku provides them and we are working on a remediation in the meantime.
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