Outage in Gem

Stale data in Pipeline Analytics and Dashboards

Resolved Major
July 02, 2025 - Started about 16 hours ago - Lasted about 3 hours
Official incident page

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Outage Details

We have identified an issue with our analytics infrastructure which has caused data to be stale, as indicated by the data refresh timestamp in Pipeline Analytics and Dashboards. A fix has been deployed, but data will continue to be temporarily be out-of-date until it is complete. We will update this page once the incident is fully resolved.
Components affected
Gem Web Application
Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 07/02/2025 07:01PM

This issue is now resolved and data has resumed updating at the normal cadence in Pipeline Analytics and Dashboards. Our team will continue to monitor for problems.

IDENTIFIED about 16 hours ago - at 07/02/2025 04:02PM

We have identified an issue with our analytics infrastructure which has caused data to be stale, as indicated by the data refresh timestamp in Pipeline Analytics and Dashboards. A fix has been deployed, but data will continue to be temporarily be out-of-date until it is complete. We will update this page once the incident is fully resolved.

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