Outage in Gem

Gem Scheduling calendar events not being created, emails not being sent

Resolved Major
September 02, 2025 - Started 15 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an outage with our Gem Scheduling product where events are not being created successfully. This results in the events not appearing on calendars, as well as emails for those events failing to be sent. Our Engineering team is aware of the issue and is working to resolve it. We will continue to share updates here.
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 09/02/2025 04:55PM

This incident has been resolved. If you are still experiencing any issues with scheduling, please report them to the Gem Support team at support@gem.com.

INVESTIGATING 15 days ago - at 09/02/2025 03:36PM

We are currently experiencing an outage with our Gem Scheduling product where events are not being created successfully. This results in the events not appearing on calendars, as well as emails for those events failing to be sent. Our Engineering team is aware of the issue and is working to resolve it. We will continue to share updates here.

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