Outage in Genesys Cloud
GCV Inbound/Outbound Call Failures America's (US-West)
Resolved Major
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Outage Details
We are investigating an issue impacting GCV inbound and outbound calls in the US West region.
Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 07/05/2023 06:08PM
All metrics are back to normal and services are fully operational.
MONITORING
almost 2 years ago - at 07/05/2023 05:54PM
Service is still in recovery, calls are processing but users may experience latent conditions until health checks return to normal.
MONITORING
almost 2 years ago - at 07/05/2023 04:58PM
Root cause identified and mitigation steps have been implemented. We are seeing improvement and will continue monitoring as services return to normal operations.
INVESTIGATING
almost 2 years ago - at 07/05/2023 04:35PM
We are investigating an issue impacting GCV inbound and outbound calls in the US West region.
Latest Genesys Cloud outages
Elevated Error Rates: APAC (Mumbai) - 2 days ago
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Genesys Cloud - Degraded Performance - 9 days ago
Elevated Error Rates - (Global) - 10 days ago
Analytics and Reporting Delays: APAC (Toyko) - 20 days ago
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