Outage in Genesys Cloud
GCV Inbound/Outbound Call Failures America's (US-West)
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
All metrics are back to normal and services are fully operational.
Service is still in recovery, calls are processing but users may experience latent conditions until health checks return to normal.
Root cause identified and mitigation steps have been implemented. We are seeing improvement and will continue monitoring as services return to normal operations.
We are investigating an issue impacting GCV inbound and outbound calls in the US West region.
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