Outage in Genesys Cloud
0003554626 - Western Union - High Edge CPU during test
Resolved Minor
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Outage Details
Latest Updates ( sorted recent to last )
There was a TTEC configuration issue that lead to an error loop causing a spike in resources. TTEC adjusted the configuration. Customer is now experiencing stable Edges and stable calls. TTEC will investigate long-term mitigation with safeguards. Genesys will attend future sync with customer and TTEC to ensure impact is mitigated moving forward.
Edge resources are maxing out. Agents are unable to get a current state of interactions.
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