Outage in Genesys Cloud

Analytics Delays: Americas (US West)

Resolved Minor
October 28, 2024 - Started about 2 months ago - Lasted 36 minutes
Official incident page

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Outage Details

Customers may be experiencing latency with analytics reporting. Teams are reviewing mitigation steps at this time. Next update 1 hour or as new status becomes available.
Components affected
Genesys Cloud Americas (US West)
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/28/2024 10:26PM

This incident has been resolved.

IDENTIFIED about 2 months ago - at 10/28/2024 09:56PM

Issue has been identified and mitigation steps have been applied. Backlogged events are processing at this time. Next update 1 hour or as new status becomes available.

INVESTIGATING about 2 months ago - at 10/28/2024 09:51PM

Customers may be experiencing latency with analytics reporting. Teams are reviewing mitigation steps at this time. Next update 1 hour or as new status becomes available.

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