Outage in Genesys Cloud
Elevated Error Rates - America's (US-East)
Resolved Minor
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Outage Details
Components affected
Genesys Cloud Americas (US East)Latest Updates ( sorted recent to last )
This issue has been resolved. Should customers still experience issues please re-save the BYOC trunk.
Mitigation steps have been implemented and we are in recovery.
We are investigating an issue with BYOC Cloud trunks using a CIDR block for ACLs in the US-East region. This issue is impacting inbound calls as the calls are not able to be associated with an IP address in the CIDR range and are being rejected. Customers may work around this issue by adding the IP addresses directly instead of using the CIDER range. The IP addresses can be obtained from the customer BYOC carrier.
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