Outage in Genesys Cloud

Analytics and Reporting Delays: EMEA (Frankfurt)

Resolved Minor
July 08, 2025 - Started about 16 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

Users may experience temporary delays for analytics and reporting functions. Mitigation steps are being implemented at this time. Next update top of the hour.
Components affected
Genesys Cloud EMEA (Frankfurt)
Latest Updates ( sorted recent to last )
RESOLVED about 16 hours ago - at 07/08/2025 12:10PM

This incident has been resolved.

MONITORING about 16 hours ago - at 07/08/2025 11:59AM

Teams will continue to monitor to ensure stability. Health checks are normal.

INVESTIGATING about 16 hours ago - at 07/08/2025 11:43AM

Latest mitigation steps have proven successful. Monitoring recovery. Next update top of the hour.

INVESTIGATING about 16 hours ago - at 07/08/2025 11:33AM

Errors returned, additional mitigation steps are being applied. Next update top of the hour.

INVESTIGATING about 16 hours ago - at 07/08/2025 11:24AM

Mitigation steps have been applied. Recovery is in progress.

INVESTIGATING about 16 hours ago - at 07/08/2025 11:18AM

Users may experience temporary delays for analytics and reporting functions. Mitigation steps are being implemented at this time. Next update top of the hour.

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