Outage in Genesys Cloud
Analytics and Reporting Delays: EMEA (Frankfurt)
Resolved MinorIncident Report
Users may experience temporary delays for analytics and reporting functions. Mitigation steps are being implemented at this time. Next update top of the hour.
Components affected
Genesys Cloud EMEA (Frankfurt)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/08/2025 12:10PM
This incident has been resolved.
MONITORING
10 months ago - at 07/08/2025 11:59AM
Teams will continue to monitor to ensure stability. Health checks are normal.
INVESTIGATING
10 months ago - at 07/08/2025 11:43AM
Latest mitigation steps have proven successful. Monitoring recovery. Next update top of the hour.
INVESTIGATING
10 months ago - at 07/08/2025 11:33AM
Errors returned, additional mitigation steps are being applied. Next update top of the hour.
INVESTIGATING
10 months ago - at 07/08/2025 11:24AM
Mitigation steps have been applied. Recovery is in progress.
INVESTIGATING
10 months ago - at 07/08/2025 11:18AM
Users may experience temporary delays for analytics and reporting functions. Mitigation steps are being implemented at this time. Next update top of the hour.
Latest Genesys Cloud outages
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Elevated Error Rates APAC (Sydney) - about 1 month ago
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