Outage in Genesys Cloud

Analytics Delays - Tokyo

Resolved Minor

February 02, 2026 - Started about 20 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Teams are investigating an issue causing latency with real-time conversation and user detail records in the Tokyo region. Next update 07:00 Eastern or sooner as information becomes available.

Components affected

Genesys Cloud Asia Pacific (Tokyo)

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Latest Updates ( sorted recent to last )

RESOLVED about 19 hours ago - at 02/02/2026 01:07PM

The backlogged events have been successfully processed and the service is operating as expected

INVESTIGATING about 19 hours ago - at 02/02/2026 12:35PM

The service team has implemented additional mitigation actions and we are actively monitoring their effectiveness. We continue to process the backlog of events while working to restore full service performance. Next update 08:30 or sooner as information becomes available.

INVESTIGATING about 20 hours ago - at 02/02/2026 12:01PM

mitigation steps have been implemented. Customers may continue to experience delays until the backlogged events are successfully processed. Next update 07:45 Eastern or sooner as information becomes available.

INVESTIGATING about 20 hours ago - at 02/02/2026 11:18AM

Teams are investigating an issue causing latency with real-time conversation and user detail records in the Tokyo region. Next update 07:00 Eastern or sooner as information becomes available.

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