Outage in Genesys Cloud
Elevated Error Rates - EMEA (Dublin)
Resolved MajorIncident Report
Summary AI Generated
Genesys Cloud experienced elevated error rates in the EMEA (Dublin) region that impacted voice bot flows and third-party bot flows, while digital bot flows remained unaffected. The root cause was identified as an issue with the speech-to-text provider, and service teams worked with the vendor to restore functionality. The incident was resolved after 51 minutes with error rates returning to normal levels.
Teams are investigating an issue impacting voice bot flows and third party bot flows. Digital bot flows will remain unaffected. Next update 04:30 Eastern or sooner as information becomes avaialble.
Components affected
Genesys Cloud EMEA (Dublin)Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/26/2026 09:36AM
This incident has been resolved.
MONITORING
about 2 months ago - at 02/26/2026 09:31AM
We are continuing to monitor for any further issues.
MONITORING
about 2 months ago - at 02/26/2026 09:30AM
Service teams identified the root cause as an issue with the speech-to-text provider and have worked with the vendor to restore service. Error rates have returned to normal and we continue to monitor for stability.
INVESTIGATING
about 2 months ago - at 02/26/2026 08:49AM
Teams are investigating an issue impacting voice bot flows and third party bot flows. Digital bot flows will remain unaffected. Next update 04:30 Eastern or sooner as information becomes avaialble.
Latest Genesys Cloud outages
Analytics Delays - Americas (US-East) - 3 days ago
Genesys Cloud - Analytics Delays - 29 days ago
Elevated Error Rates - EMEA (London) - about 1 month ago
Elevated Error Rates - APAC (Seoul) - about 1 month ago
Elevated Error Rates APAC (Sydney) - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
