Outage in Genesys Cloud
Elevated Error Rates - EMEA (Dublin)
Resolved MajorIncident Report
Summary AI Generated
Genesys Cloud experienced elevated error rates in the EMEA (Dublin) region that impacted voice bot flows and third-party bot flows, while digital bot flows remained unaffected. The root cause was identified as an issue with the speech-to-text provider, and service teams worked with the vendor to restore functionality. The incident was resolved after 51 minutes with error rates returning to normal levels.
Teams are investigating an issue impacting voice bot flows and third party bot flows. Digital bot flows will remain unaffected. Next update 04:30 Eastern or sooner as information becomes avaialble.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 02/26/2026 09:36AM
This incident has been resolved.
MONITORING
about 1 month ago - at 02/26/2026 09:31AM
We are continuing to monitor for any further issues.
MONITORING
about 1 month ago - at 02/26/2026 09:30AM
Service teams identified the root cause as an issue with the speech-to-text provider and have worked with the vendor to restore service. Error rates have returned to normal and we continue to monitor for stability.
INVESTIGATING
about 1 month ago - at 02/26/2026 08:49AM
Teams are investigating an issue impacting voice bot flows and third party bot flows. Digital bot flows will remain unaffected. Next update 04:30 Eastern or sooner as information becomes avaialble.
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