Outage in Genetec Cloud Products
Genetec Clearance functionality degradation incident
Resolved Minor
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Outage Details
An issue has been identified to affect the G64 conversions functionality of Clearance in specific environment/region. We are actively monitoring the issue and will provide update within an hour.
Components affected
Genetec Cloud Products US Genetec Cloud Products Europe Genetec Cloud Products Canada Genetec Cloud Products Australia Genetec Cloud Products US GovernmentLatest Updates ( sorted recent to last )
MONITORING
over 3 years ago - at 03/01/2022 12:15AM
A fix has been implemented and g64 uploads were affected are now in queue for conversion. We are monitoring the results.
IDENTIFIED
over 3 years ago - at 02/28/2022 09:44PM
We are continuing to work on a fix for this issue.
IDENTIFIED
over 3 years ago - at 02/28/2022 08:39PM
An issue has been identified to affect the G64 conversions functionality of Clearance in specific environment/region. We are actively monitoring the issue and will provide update within an hour.
Latest Genetec Cloud Products outages
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Security Center SaaS page can’t be found in Asia region - about 2 months ago
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