Outage in Genetec Cloud Products

Live streaming of Axis Direct-to-Cloud cameras is not working

Resolved Major
April 12, 2025 - Started 12 days ago - Lasted about 7 hours
Official incident page

Need to monitor Genetec Cloud Products outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Genetec Cloud Products, and never miss an outage again.
Start Free Trial

Outage Details

All Direct-To-Cloud cameras of all regions are impacted. This is due to a planned maintenance on Axis side that is going on from 2 am EST to 6 am EST. During this period, live streaming of your camera can be interrupted and coming back. We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 04/12/2025 12:39PM

This incident has been resolved.

MONITORING 12 days ago - at 04/12/2025 11:08AM

The maintenance on Axis side is completed we are monitoring

IDENTIFIED 12 days ago - at 04/12/2025 07:59AM

All Direct-To-Cloud cameras of all regions are impacted. This is due to a planned maintenance on Axis side that is going on from 2 am EST to 6 am EST. During this period, live streaming of your camera can be interrupted and coming back.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

Latest Genetec Cloud Products outages

Axis direct-to-cloud device enrolment functionality degraded - 6 days ago
Video bookmarks creation anomaly in Security Center SaaS - about 1 month ago
Investigating device enrolment issues with Security Center SaaS in US region - about 2 months ago
Connectivity issue with Security Center SaaS - about 2 months ago
Genetec Clearance search functionality degradation incident - about 2 months ago

Tired of not knowing when third party vendors are down?

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3964 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook