Outage in Genetec Cloud Products
AutoVu Cloudrunner Connectivity Issue
Resolved Major
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Outage Details
We’ve identified an intermittent connectivity issue that may be causing delays when accessing the Cloudrunner portal. Users who are already logged in should not be affected. Our team is actively investigating and will provide an update soon.
Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 05/08/2025 03:40PM
This incident has been resolved.
MONITORING
5 days ago - at 05/08/2025 03:30PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
5 days ago - at 05/08/2025 03:26PM
The issue has been identified and we are working on a fix.
INVESTIGATING
5 days ago - at 05/08/2025 03:23PM
We’ve identified an intermittent connectivity issue that may be causing delays when accessing the Cloudrunner portal. Users who are already logged in should not be affected. Our team is actively investigating and will provide an update soon.
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