Direct-to-Cloud camera and Appliance enrollment and status functionality degraded in West Europe region

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

A fix has been implemented and we are monitoring the results.

We have identified the cause of the incident and are working towards a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

We are continuing to investigate this issue.

We are currently investigating an incident that is impacting enrollment, camera events and status of Direct-to-Cloud cameras in the West Europe region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.