Outage in Genetec Cloud Products

Camera state in Security Center SaaS not synced

Minor
May 13, 2025 - Started about 5 hours ago
Official incident page

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Outage Details

We are currently investigating an issue affecting the camera state in Security Center SaaS. Some cameras appear offline despite being online; however, their functionality remains unaffected. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
Latest Updates ( sorted recent to last )
INVESTIGATING about 2 hours ago - at 05/13/2025 09:18PM

We have identified the cause of the incident and are implementing a solution.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

IDENTIFIED about 3 hours ago - at 05/13/2025 09:00PM

We are continuing to investigate this issue.

INVESTIGATING about 5 hours ago - at 05/13/2025 07:03PM

We are continuing to investigate this issue.

INVESTIGATING about 5 hours ago - at 05/13/2025 07:01PM

We are currently investigating an issue affecting the camera state in Security Center SaaS. Some cameras appear offline despite being online; however, their functionality remains unaffected. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.

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