Outage in Genetec Cloud Products
Recording on a subset of Direct-to-Cloud cameras issue
Resolved Major
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Outage Details
We are currently investigating an incident that is impacting cloud recording on a subset of Direct-to-Cloud cameras. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/20/2025 08:44PM
We are pleased to inform you that the issue has been resolved.
Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.
IDENTIFIED
13 days ago - at 05/20/2025 07:33PM
We have identified the cause of the incident and are implementing a solution.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
INVESTIGATING
13 days ago - at 05/20/2025 06:03PM
We are currently investigating an incident that is impacting cloud recording on a subset of Direct-to-Cloud cameras. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
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