Outage in Genetec Cloud Products

Axis direct-to-cloud device enrolment functionality degraded

Resolved Minor
April 18, 2025 - Started 6 days ago - Lasted about 13 hours
Official incident page

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Outage Details

An issue has been identified to affect the functionality of Axis direct-to-cloud device enrolment in all regions. We are actively monitoring the issue and will provide update within an hour.
Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 04/19/2025 10:24AM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

IDENTIFIED 5 days ago - at 04/19/2025 10:23AM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 days ago - at 04/19/2025 04:19AM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 04/19/2025 01:55AM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 04/18/2025 11:04PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 04/18/2025 09:58PM

We are continuing to work on a fix for this issue.

IDENTIFIED 6 days ago - at 04/18/2025 09:01PM

An issue has been identified to affect the functionality of Axis direct-to-cloud device enrolment in all regions. We are actively monitoring the issue and will provide update within an hour.

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