Outage in Genetec Cloud Products

Genetec Cloudrunner Functionality Degradation

Resolved Minor

December 11, 2025 - Started about 1 month ago - Lasted about 14 hours
Official incident page

Incident Report

There is an ongoing issue causing delays in email notifications for U.S. users. Our mail provider is experiencing technical issues. We are actively investigating the issue and will provide an update soon. Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Genetec Cloudrunner Mobile App for real-time alerts.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 12/12/2025 01:10PM

This incident has been resolved.

MONITORING about 1 month ago - at 12/12/2025 12:06AM

The mail provider has applied a patch to restore functionality. We will continue to monitor the situation.

INVESTIGATING about 1 month ago - at 12/11/2025 11:04PM

There is an ongoing issue causing delays in email notifications for U.S. users. Our mail provider is experiencing technical issues. We are actively investigating the issue and will provide an update soon.

Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Genetec Cloudrunner Mobile App for real-time alerts.

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