Genetec Cloudrunner Functionality Degradation

This incident has been resolved.

The mail provider has applied a patch to restore functionality. We will continue to monitor the situation.

There is an ongoing issue causing delays in email notifications for U.S. users. Our mail provider is experiencing technical issues. We are actively investigating the issue and will provide an update soon.

Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Genetec Cloudrunner Mobile App for real-time alerts.