Outage in Genetec Cloud Products
ClearID – Potential service issue in Global
Resolved MinorIncident Report
We’re investigating reports of a potential issue affecting ClearID Availability in Global. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 02/18/2026 04:35PM
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
MONITORING
about 2 months ago - at 02/18/2026 04:33PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 2 months ago - at 02/18/2026 04:21PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 02/18/2026 04:21PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 2 months ago - at 02/18/2026 03:24PM
We’re investigating reports of a potential issue affecting ClearID Availability in Global. We are working on it. We apologize for any inconvenience this may cause.
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ClearID – Role Service Failures - 1 day ago
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