Outage in Genetec Cloud Products
Genetec Security Center SaaS - Email Delivery Issue
Resolved MinorIncident Report
Summary AI Generated
Genetec Security Center SaaS experienced an email delivery issue that prevented notification emails from being sent from the systems. The incident lasted 1.4 hours while Genetec worked with their email provider to investigate and resolve the problem. The issue has been fully resolved.
We’ve identified an issue impacting the ability to send notification emails from Security Center SaaS systems. If you’ve experienced any disruptions, please know that we are actively investigating the problem in collaboration with our email provider.
We apologize for any inconvenience this may cause
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/14/2026 10:22PM
This incident has been resolved.
INVESTIGATING
1 day ago - at 04/14/2026 09:16PM
We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.
INVESTIGATING
1 day ago - at 04/14/2026 09:02PM
We’ve identified an issue impacting the ability to send notification emails from Security Center SaaS systems. If you’ve experienced any disruptions, please know that we are actively investigating the problem in collaboration with our email provider.
We apologize for any inconvenience this may cause
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