Outage in Genetec Cloud Products
Axis Direct-to-Cloud Camera – Live Video Degradation - Australia Region
Minor
April 15, 2026 - Started about 12 hours ago
Official incident page
Official incident page
Incident Report
We are currently investigating an incident that is impacting live video of Axis Direct-to-Cloud cameras in the Australia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
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Latest Updates ( sorted recent to last )
MONITORING
about 3 hours ago - at 04/15/2026 09:32PM
We identified the cause of the incident and implemented a solution.
We apologize for any inconvenience We are closely monitoring the situation to ensure the issue is fully resolved.
INVESTIGATING
about 7 hours ago - at 04/15/2026 05:17PM
We continue investigating the issue with our partner. We will provide another update as it becomes available and appreciate your patience while we work to resolve the issue.
INVESTIGATING
about 12 hours ago - at 04/15/2026 12:32PM
We are currently investigating an incident that is impacting live video of Axis Direct-to-Cloud cameras in the Australia region. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
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