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Outage in Genetec Cloud Products

Security Center SaaS - Investigating degradation on Natural Language Search for US region

Resolved Minor
May 14, 2026 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Genetec's Security Center SaaS experienced degraded Natural Language Search functionality for some US region systems due to a partial outage affecting an external dependency provider. The incident lasted 1.1 hours and was classified as minor impact. The issue was resolved after the external provider's service was restored, with Genetec monitoring to ensure full stability before confirming resolution.

We are currently investigating an incident that is impacting Natural Language Search for some of the US region systems. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 05/14/2026 06:22PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

MONITORING 5 days ago - at 05/14/2026 06:11PM

The intermittent issue appears to be resolved. We are continuing to monitor the situation closely to ensure full stability.

INVESTIGATING 5 days ago - at 05/14/2026 06:05PM

We are in active communication with the external provider and continue to monitor the situation closely. We will provide an update as soon as the issue is resolved.

INVESTIGATING 5 days ago - at 05/14/2026 05:17PM

We have identified the root cause of the incident, which is a partial outage affecting an external dependency provider. We are actively monitoring the situation and will share additional updates as they become available.

We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.

INVESTIGATING 5 days ago - at 05/14/2026 05:14PM

We are currently investigating an incident that is impacting Natural Language Search for some of the US region systems. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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