Outage in Genetec Cloud Products
Security Center SaaS - Connectivity problems after enrollment of intercoms
Resolved MinorIncident Report
Summary AI Generated
Genetec's Security Center SaaS experienced connectivity problems with intercom devices after enrollment, causing affected intercoms to remain offline for nearly 30 hours. The issue was isolated to the intercom enrollment process within the Communications module. A fix was implemented and monitored before the incident was fully resolved.
We’re investigating reports of a potential issue affecting SC SaaS → Communications . We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/05/2026 07:26PM
This incident has been resolved.
MONITORING
3 days ago - at 06/05/2026 04:44PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
4 days ago - at 06/04/2026 08:08PM
The issue is limited to intercom enrollment, causing affected devices to remain offline
INVESTIGATING
4 days ago - at 06/04/2026 01:35PM
We’re investigating reports of a potential issue affecting SC SaaS → Communications . We are working on it. We apologize for any inconvenience this may cause.
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