Outage in Genetec Cloud Products

Security Center SaaS Intelligent Search Problems

Resolved Minor

May 29, 2026 - Started 10 days ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

The natural language Intelligent Search functionality in Genetec Security Center SaaS was unavailable for users in Australia and Europe regions for 3.5 hours. The issue was traced to an external provider, and Genetec worked with them to implement a fix. The service was restored after monitoring confirmed the resolution was successful.

We are experiencing an issue with the natural language Intelligent Search functionality of Security Center SaaS in the Australia and Europe regions. We are working on it. We apologize for any inconvenience this may cause

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Latest Updates ( sorted recent to last )

RESOLVED 10 days ago - at 05/29/2026 06:42PM

We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.

MONITORING 10 days ago - at 05/29/2026 05:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 10 days ago - at 05/29/2026 04:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 days ago - at 05/29/2026 04:01PM

We are continuing to work on a fix for this issue.

IDENTIFIED 10 days ago - at 05/29/2026 04:01PM

An issue with an external provider was identified. We are working with this external provider to solve the issue.

INVESTIGATING 10 days ago - at 05/29/2026 03:16PM

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