Outage in Genetec Cloud Products
Genetec Clearance functionality degradation incident
Resolved MinorIncident Report
Summary AI Generated
The Genetec Clearance Device Registry experienced functionality degradation specifically affecting users in Europe for 1.8 hours. The issue caused sporadic service disruptions to the device registry component of the Clearance platform. The incident was resolved when services returned to normal operation.
An issue has been identified to affect the Device Registry of Clearance in specific Europe. We are actively monitoring the issue and will provide update within an hour.
Components affected
Genetec Cloud Products EuropeTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 05/26/2026 05:27PM
We could confirm this increase was sporadic and normal services are now back to normal.
IDENTIFIED
13 days ago - at 05/26/2026 04:49PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 05/26/2026 03:58PM
We are continuing to work on a fix for this issue.
IDENTIFIED
13 days ago - at 05/26/2026 03:40PM
An issue has been identified to affect the Device Registry of Clearance in specific Europe. We are actively monitoring the issue and will provide update within an hour.
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