Outage in Genetec Cloud Products
System Management portal – Potential issues accessing subscriptions.genetec.com
Resolved MinorIncident Report
Summary AI Generated
A 7.6-hour incident affected access to Genetec's System Management portal (subscriptions.genetec.com), preventing certain users from logging in and causing some integrators to lose their system access requests. The issue disrupted user workflows as they were unable to access the subscription management system. Access was gradually restored starting with a subset of users, with full resolution achieved and integrators able to rejoin existing access requests to regain system access.
We’re investigating reports of a potential issue affecting access to the System Management portal (subscriptions.genetec.com). We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 04/23/2026 10:05PM
This incident has been resolved. You should now have access to the subscriptions portal.
We apologize again for any inconvenience that you faced during this period.
MONITORING
6 days ago - at 04/23/2026 07:36PM
We have recovered access to the System Management portal for most affected users. Integrators may have to join existing access requests to systems they have lost access to.
IDENTIFIED
6 days ago - at 04/23/2026 06:37PM
We have started recovering access to a subset of users. We are working on recovering it for everyone affected.
IDENTIFIED
6 days ago - at 04/23/2026 03:49PM
We are continuing to work on a fix for this issue, we understand this disrupts your workflow and we appreciate your patience.
IDENTIFIED
6 days ago - at 04/23/2026 03:44PM
Our team is still actively working on recovering access to affected users. Note that integrators who lost access to the System Management Portal may also have their system access requests revoked.
IDENTIFIED
6 days ago - at 04/23/2026 02:35PM
An issue affecting the System Management portal may cause certain users to not be able to access subscriptions.genetec.com. We apologize for any inconvenience this may cause and we are working to resolve the problem.
INVESTIGATING
6 days ago - at 04/23/2026 02:29PM
We’re investigating reports of a potential issue affecting access to the System Management portal (subscriptions.genetec.com). We are working on it. We apologize for any inconvenience this may cause.
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