Outage in Genetec Cloud Products
Genetec Security Center SaaS - Enrollment issues of Axis direct-to-cloud devices on newly created systems - Functionality Degradation
Resolved MinorIncident Report
Summary AI Generated
Genetec Security Center SaaS experienced enrollment issues with Axis direct-to-cloud devices (cameras, ApbG, intercoms) on newly created systems. The functionality degradation lasted 6 minutes before being resolved. The incident was classified as minor and actively investigated during the outage period.
An issue affecting enrollment of Axis direct-to-cloud devices (cameras, ApbG, intercoms) has been identified on newly created systems.
We are actively investigating the issue and will provide updates.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 04/21/2026 08:37PM
This incident has been resolved.
MONITORING
8 days ago - at 04/21/2026 06:48PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
8 days ago - at 04/21/2026 05:27PM
An issue affecting enrollment of Axis direct-to-cloud devices (cameras, ApbG, intercoms) has been identified on newly created systems.
We are actively investigating the issue and will provide updates.
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