Outage in Genetec Cloud Products
Genetec Security Center SaaS - Axis Direct-to-cloud - Enrollment Functionality Degradation in Australia
Resolved MinorIncident Report
Summary AI Generated
Genetec Security Center SaaS experienced degraded functionality for enrolling Axis direct-to-cloud cameras in Australia for 1.6 hours. The issue affected users' ability to enroll new Axis cameras into the cloud-based security system. The problem was identified, a fix was implemented and monitored, and the incident was fully resolved.
An issue affecting a enrollment of Axis direct-to-cloud camera has been identified.
We are actively investigating the issue and will provide update within an hour.
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/28/2026 12:20AM
This incident has been resolved.
MONITORING
1 day ago - at 04/27/2026 11:39PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 04/27/2026 11:17PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 04/27/2026 10:44PM
An issue affecting a enrollment of Axis direct-to-cloud camera has been identified.
We are actively investigating the issue and will provide update within an hour.
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