Outage in Genetec Cloud Products
AutoVu Cloudrunner Service Degradation – Email Issue
Resolved MinorIncident Report
Summary AI Generated
The AutoVu Cloudrunner service experienced a 5.7-hour outage that prevented notification emails from being sent to users. Alternative notification methods via SMS and mobile app remained functional during the incident. The email functionality was restored after investigation and coordination with the email provider.
An issue affecting the ability to send notification emails from Cloudrunner has been identified. If you've noticed any issues, rest assured, we are actively investigating this with our email provider and will provide an update within an hour.
In the meantime you can still receive notifications via SMS and the mobile app. You can install the mobile app from:
App Store: https://apps.apple.com/us/app/genetec-cloudrunner/id6745527482
Google Play Store: https://play.google.com/store/apps/details?id=com.genetec.cloudrunner.insights&hl=en
For more information on the mobile app, see:
https://www.genetec.com/product-releases/cloudrunner-mobile-app
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/14/2026 09:22PM
The issue affecting email notifications from Cloudrunner has been resolved. Emails are now being sent as expected.
Thank you for your patience. We apologize for any inconvenience this may have caused.
INVESTIGATING
1 day ago - at 04/14/2026 07:15PM
We are still actively investigating this issue with our email provider and will continue to provide updates as we learn more.
INVESTIGATING
1 day ago - at 04/14/2026 03:45PM
An issue affecting the ability to send notification emails from Cloudrunner has been identified. If you've noticed any issues, rest assured, we are actively investigating this with our email provider and will provide an update within an hour.
In the meantime you can still receive notifications via SMS and the mobile app. You can install the mobile app from:
App Store: https://apps.apple.com/us/app/genetec-cloudrunner/id6745527482
Google Play Store: https://play.google.com/store/apps/details?id=com.genetec.cloudrunner.insights&hl=en
For more information on the mobile app, see:
https://www.genetec.com/product-releases/cloudrunner-mobile-app
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