Outage in Genetec Cloud Products
ClearID – Role Service Failures
Resolved MajorIncident Report
Summary AI Generated
ClearID experienced role service failures that affected functionality across Demo, Production US, and Production EU environments for 23 hours. The incident impacted core ClearID operations, preventing users from accessing normal functionality. The issue was identified as role service-related, a fix was implemented and monitored, with full resolution confirmed after 23 hours of downtime.
We’re investigating reports of a potential issue affecting ClearID Functionality. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 04/15/2026 02:09PM
This incident has been resolved.
MONITORING
about 21 hours ago - at 04/15/2026 03:08AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
1 day ago - at 04/14/2026 11:03PM
We are continuing to work on a fix for this issue.
IDENTIFIED
1 day ago - at 04/14/2026 08:30PM
It was identified that the issue only affected Prod US & Prod EU.
Rectifications are still in progress.
IDENTIFIED
1 day ago - at 04/14/2026 04:24PM
The issue has been identified and a fix is being implemented.
The propagation of resulting issues was stopped.
INVESTIGATING
1 day ago - at 04/14/2026 04:23PM
We’re investigating reports of a potential issue affecting ClearID Functionality. We are working on it. We apologize for any inconvenience this may cause.
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