Outage in Genetec Cloud Products
SC SaaS Intelligent Search – Potential service issue in West Europe region
Resolved MajorIncident Report
Summary AI Generated
Genetec Cloud's SC SaaS Intelligent Search service experienced a major outage in the West Europe region for 3.8 hours, causing delays in forensic events appearing within the Investigation feature for a small subset of customers. The root cause was identified and the service was fully restored with no data loss reported.
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in West Europe region. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
about 8 hours ago - at 04/15/2026 04:46PM
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
IDENTIFIED
about 10 hours ago - at 04/15/2026 02:03PM
Issue Identified – Delayed Forensic Events (West Europe)
A small subset of customers may experience delays in forensic events appearing within the Investigation feature of Security Center SaaS in the West Europe region.
We have identified the root cause and are actively working to mitigate the issue. Existing forensic events are not impacted, and no data loss has occurred.
We will continue to provide updates as progress is made. Thank you for your understanding.
INVESTIGATING
about 11 hours ago - at 04/15/2026 01:02PM
We’re investigating reports of a potential issue affecting SC SaaS Intelligent Search Availability in West Europe region. We are working on it. We apologize for any inconvenience this may cause.
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