Outage in Genetec Cloud Products
SC SaaS Access Control – Potential service issue
Resolved MinorIncident Report
We’re investigating reports of a potential issue affecting SC SaaS Access Control Functionality. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 02/18/2026 07:28PM
We are pleased to inform you that the issue has been resolved. Thank you for your patience during this time.
MONITORING
9 days ago - at 02/18/2026 06:17PM
We identified and fixed the issue and are currently monitoring the system. Enrollment/unit deletion should now be working as expected and sync'ing to Security Center.
INVESTIGATING
9 days ago - at 02/18/2026 04:51PM
We’re investigating reports of a potential issue affecting SC SaaS Access Control Functionality. We are working on it. We apologize for any inconvenience this may cause.
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