Outage in Genetec Cloud Products

Genetec Clearance media file conversions incident

Resolved Minor

February 18, 2026 - Started 9 days ago - Lasted about 2 hours
Official incident page

Incident Report

An issue has been identified to affect some conversions for media files in Clearance in all regions. We are actively monitoring the issue and will provide update within an hour.

Components affected

Genetec Cloud Products US Genetec Cloud Products US Government Genetec Cloud Products Europe Genetec Cloud Products Canada Genetec Cloud Products Australia

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Latest Updates ( sorted recent to last )

RESOLVED 9 days ago - at 02/18/2026 07:39PM

This incident has been resolved. The media conversions have been replayed in all regions and and services are back online.

MONITORING 9 days ago - at 02/18/2026 06:28PM

We are continuing to monitor for any further issues.

MONITORING 9 days ago - at 02/18/2026 06:14PM

The fix is deployed on all regions and we are actively monitoring the conversion flows. We will replay any failed conversion attempts during the affected period.

IDENTIFIED 9 days ago - at 02/18/2026 06:10PM

We are continuing to work on a fix for this issue.

IDENTIFIED 9 days ago - at 02/18/2026 05:52PM

We have identified the issue and validated a fix for the issue. We will post an update once the fix is deployed in all regions.

IDENTIFIED 9 days ago - at 02/18/2026 05:17PM

An issue has been identified to affect some conversions for media files in Clearance in all regions. We are actively monitoring the issue and will provide update within an hour.

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