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Outage in Genetec Cloud Products

Entity synchronization and report issues in Security Center SaaS desktop applications

Resolved Major
January 05, 2026 - Started 12 days ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an incident that is impacting entity synchronization, reports and events in the desktop applications. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause. At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 01/05/2026 09:31PM

We are pleased to inform you that the issue has been resolved.

Thank you for your patience during this time. Please do not hesitate to contact us if you have any concerns or questions.

MONITORING 12 days ago - at 01/05/2026 07:52PM

We have identified the cause of the incident and implemented a solution. We are closely monitoring the situation to ensure the issue is fully resolved.

INVESTIGATING 12 days ago - at 01/05/2026 06:48PM

We are currently investigating an incident that is impacting entity synchronization, reports and events in the desktop applications. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.

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