Outage in Genetec Cloud Products
AutoVu Cloudrunner Functionality Degradation
Resolved Minor
August 05, 2026 - Started 5 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
AutoVu Cloudrunner users experienced delayed email notifications for approximately 3.5 hours due to technical issues with Genetec's email provider. Hotlist hit functionality remained intact throughout the incident, with SMS, push notifications, and in-app monitoring available as alternatives. The incident was identified and investigated, with service returning to normal within the reported duration.
There is an ongoing issue causing delays in email notifications for Cloudrunner users. Our email provider is experiencing technical issues. We are actively investigating the issue and will provide an update within an hour.
Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Cloudrunner mobile app for real-time alerts.
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Latest Updates ( sorted recent to last )
IDENTIFIED
5 days ago - at 08/05/2026 04:59PM
There is an ongoing issue causing delays in email notifications for Cloudrunner users. Our email provider is experiencing technical issues. We are actively investigating the issue and will provide an update within an hour.
Rest assured that hotlist hits are still functional and you can still rely on alternative notifications such as Monitoring, SMS, and push notifications from the Cloudrunner mobile app for real-time alerts.
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