Outage in Genetec Cloud Products
Syncing Issue Affecting Newly Enrolled Access Control Devices
Resolved Minor
August 07, 2026 - Started 3 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A syncing issue affected newly enrolled access control devices in Genetec Security Center SaaS across multiple regions, including East US 2, Canada Central, Australia East, Korea Central, and Canada East. The incident lasted approximately 1.9 hours before a mitigation was applied. The team is monitoring the results following the fix.
We’re investigating reports of a potential issue affecting Security Center SaaS → Access Control: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z8RFZWBN09VMWD4KAC East US 2, Canada Central, Australia East, Korea Central, Canada East. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 08/07/2026 03:45PM
We have applied a mitigation and are currently monitoring the results.
INVESTIGATING
3 days ago - at 08/07/2026 03:24PM
We’re investigating reports of a potential issue affecting Security Center SaaS → Access Control: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z8RFZWBN09VMWD4KAC East US 2, Canada Central, Australia East, Korea Central, Canada East. We are working on it. We apologize for any inconvenience this may cause.
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