Outage in Genetec Cloud Products
Activation of systems through subscriptions.genetec.com is degraded
Resolved Minor
August 18, 2026 - Started 13 days ago
- Lasted 10 minutes
Incident Report
Summary AI Generated
System activation through Genetec's System Management Portal (subscriptions.genetec.com) was degraded for approximately 10 minutes, preventing some integrators from activating systems on behalf of their end users. The issue was identified and resolved without escalation beyond a minor incident classification.
Some integrators may experience issues when attempting to activate systems for their end users through the System Management Portal (subscriptions.genetec.com: https://subscriptions.genetec.com).
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IDENTIFIED
13 days ago - at 08/18/2026 06:28PM
Some integrators may experience issues when attempting to activate systems for their end users through the System Management Portal (subscriptions.genetec.com: https://subscriptions.genetec.com).
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