Outage in Genetec Cloud Products
Security Center SaaS is facing issues with near-live video playback in East US
Resolved Minor
September 11, 2026 - Started 7 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
**Summary:** Security Center SaaS experienced a 4.3-hour disruption affecting near-live video playback for cloud recording cameras hosted in East US datacenters. The root cause was identified and a mitigation was deployed, after which playback was progressively restored and monitored until resolution.
Video playback of near-live cloud recording cameras for systems hosted in East US datacenters is currently unavailable. The team is investigating. We will post an update within the next hour.
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Latest Updates ( sorted recent to last )
MONITORING
7 days ago - at 09/11/2026 02:50PM
Near-live playback is progressively being restored. We are monitoring the situation.
IDENTIFIED
7 days ago - at 09/11/2026 02:26PM
The issue has been identified and we are currently deploying a mitigation to make playback available as soon as possible.
INVESTIGATING
7 days ago - at 09/11/2026 02:24PM
Video playback of near-live cloud recording cameras for systems hosted in East US datacenters is currently unavailable. The team is investigating. We will post an update within the next hour.
Latest Genetec Cloud Products outages
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation East US 2 - 1 day ago
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