Outage in Genetec Cloud Products
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global
Resolved Minor
August 31, 2026 - Started 18 days ago
- Lasted 36 minutes
Incident Report
Summary AI Generated
Intercom call functionality in Security Center Operation Desktop was disrupted globally for approximately 36 minutes, preventing users from placing or receiving calls through intercom devices. Operation Web and Operation Mobile remained unaffected throughout the incident. The root cause was identified and a corrective fix was deployed to restore normal service.
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX Global. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
IDENTIFIED
18 days ago - at 08/31/2026 07:50PM
We have identified the root cause of the issue affecting intercom calls in Operation Desktop. A corrective fix is currently being deployed, and we expect normal service to be restored shortly. We will continue to monitor the environment and provide updates as needed.
INVESTIGATING
18 days ago - at 08/31/2026 07:39PM
We are currently investigating an issue affecting intercom call functionality in Security Center Operation Desktop. Users may experience difficulties placing or receiving calls through intercom devices. Operation Web and Operation Mobile are not impacted and continue to operate normally.
INVESTIGATING
18 days ago - at 08/31/2026 07:36PM
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX Global. We are working on it. We apologize for any inconvenience this may cause.
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