Outage in Genetec Cloud Products
Failures when submitting Access Requests in the System Management Portal
Resolved Minor
September 09, 2026 - Started 9 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
For approximately 2.2 hours, a bug in Genetec's System Management Portal prevented integrators from submitting access requests to End User systems. The root cause was identified and a fix was deployed. The service was restored and placed under monitoring to confirm full recovery.
We've identified an issue in the System Management Portal which prevents integrators from requesting access to End User systems. The cause of this outage has been identified and we are currently deploying a fix.
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Latest Updates ( sorted recent to last )
MONITORING
9 days ago - at 09/09/2026 05:52PM
We've deployed a fix and are currently monitoring the recovery.
IDENTIFIED
9 days ago - at 09/09/2026 04:30PM
We've identified an issue in the System Management Portal which prevents integrators from requesting access to End User systems. The cause of this outage has been identified and we are currently deploying a fix.
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