Outage in Genetec Cloud Products
Login issue affecting Genetec Cloud Products / Clearance - Global
Resolved Major
September 16, 2026 - Started 2 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A login issue affecting Genetec Clearance globally — including Australia, Canada, Europe, US, US Government, and the United Kingdom — prevented users from accessing the service for approximately 3 hours. The issue was identified as impacting all regions, with Canada, US, US Gov, and Europe confirmed as affected. A mitigation was implemented and the situation was being monitored for full service restoration.
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Clearance → Clearance - Australia: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R, Genetec Cloud Products / Clearance → Clearance - Canada: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B, Genetec Cloud Products / Clearance → Clearance - Europe: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW, Genetec Cloud Products / Clearance → Clearance - US: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03, Genetec Cloud Products / Clearance → Clearance - US Government: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4, Genetec Cloud Products / Clearance → Clearance - United Kingdom: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8 Global. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
2 days ago - at 09/16/2026 02:22PM
We have implemented a mitigation and are currently monitoring the situation to confirm that all functionalities have been fully restored.
IDENTIFIED
2 days ago - at 09/16/2026 01:57PM
We've identified an issue affecting Canada, US, US Gov and Europe. If your region is affected, you will not have access to the service for a short period of time. We have identified the issue and are working on a mitigation.
INVESTIGATING
2 days ago - at 09/16/2026 01:03PM
We've identified an issue affecting Global. If your region is affected, you will not have access to the service for a short period of time. We are actively monitoring the issue and will provide an update within an hour.
INVESTIGATING
2 days ago - at 09/16/2026 12:23PM
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Clearance → Clearance - Australia: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R, Genetec Cloud Products / Clearance → Clearance - Canada: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B, Genetec Cloud Products / Clearance → Clearance - Europe: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW, Genetec Cloud Products / Clearance → Clearance - US: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03, Genetec Cloud Products / Clearance → Clearance - US Government: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4, Genetec Cloud Products / Clearance → Clearance - United Kingdom: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8 Global. We are working on it. We apologize for any inconvenience this may cause.
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