Outage in Genetec Cloud Products
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global
Resolved Minor
October 05, 2026 - Started 5 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Genetec Cloud Products experienced a ~1.4-hour minor incident affecting intercoms and speakers that had been added during the incident window. The issue was identified and a mitigation was applied, with the team monitoring results to confirm restoration of normal functionality.
We are investigating reports of an issue affecting intercoms and speakers that were added during the incident period. Our team is actively working to identify the cause and restore normal functionality. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
5 days ago - at 10/05/2026 09:28PM
We have applied a mitigation and are currently monitoring the results.
IDENTIFIED
5 days ago - at 10/05/2026 09:04PM
We have identified the issue, we are working on it.
INVESTIGATING
5 days ago - at 10/05/2026 08:34PM
We are investigating reports of an issue affecting intercoms and speakers that were added during the incident period. Our team is actively working to identify the cause and restore normal functionality. We apologize for any inconvenience this may cause.
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