Outage in Genetec Cloud Products
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation West Europe
Resolved Minor
September 29, 2026 - Started 11 days ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
**Summary:** For approximately 2.1 hours on September 29, 2026, the Natural Language Search functionality within the Genetec Investigation solution experienced degraded performance in the West Europe region. Affected customers encountered slower response times, incomplete search results, and intermittent failures when submitting natural language queries. The service stabilized and was confirmed operational by 16:26 UTC, with monitoring continuing to ensure stability.
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462 West Europe. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
11 days ago - at 09/29/2026 04:26PM
Our monitoring indicates that Natural Language Search functionality has stabilized and requests are being processed successfully. We are continuing to monitor the service to ensure stability before fully resolving the incident.
Thank you for your patience.
IDENTIFIED
11 days ago - at 09/29/2026 03:00PM
We are currently investigating an issue affecting the Natural Language Search functionality within the Investigation solution in Europe. Customers may experience degraded performance, including slower response times, incomplete search results, or intermittent failures when submitting natural language queries.
We apologize for any inconvenience and appreciate your patience while we work to resolve this issue.
INVESTIGATING
11 days ago - at 09/29/2026 02:45PM
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462 West Europe. We are working on it. We apologize for any inconvenience this may cause.
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