Outage in Genetec Cloud Products
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Device management (enrollment and device configuration) West Europe
Resolved Minor
October 06, 2026 - Started 4 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
The Security Center SaaS Device management web page in West Europe experienced an issue lasting approximately 2.9 hours, affecting device enrollment and configuration. A mitigation was applied during the incident, followed by a fix that restored full service functionality. The situation was left under monitoring after resolution.
We’re investigating reports of a potential issue affecting Security Center SaaS Device management web page in West Europe. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
4 days ago - at 10/06/2026 01:00PM
A fix has been deployed. The service functionality has been restored. We are monitoring the situation.
MONITORING
4 days ago - at 10/06/2026 12:22PM
We have applied a mitigation and are currently monitoring the results.
INVESTIGATING
4 days ago - at 10/06/2026 09:50AM
We’re investigating reports of a potential issue affecting Security Center SaaS Device management web page in West Europe. We are working on it. We apologize for any inconvenience this may cause.
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