Outage in Genetec Cloud Products
Potential issue affecting SC SaaS East US 2
Resolved Minor
October 07, 2026 - Started 3 days ago
- Lasted about 20 hours
Incident Report
Summary AI Generated
Genetec Security Center SaaS in the East US 2 region experienced a compute capacity shortage that caused delays in processing new forensic events within the Investigations feature. At its peak, new event ingestion was delayed by up to 3 hours, while existing events and search functionality remained unaffected throughout the incident. The team worked to secure additional compute capacity to resolve the issue over the course of approximately 20 hours.
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462 East US 2. We are working on it. We apologize for any inconvenience this may cause.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
IDENTIFIED
3 days ago - at 10/07/2026 08:23PM
We are still working to secure additional capacity. New forensic events in Investigations are now delayed by up to 3 hours. Existing events and search are not impacted.
We cannot yet provide an estimated time for resolution. We apologize for the inconvenience and appreciate your patience.
IDENTIFIED
3 days ago - at 10/07/2026 03:36PM
The delay in processing new events in Investigations is due to limited compute capacity in East US 2. We are working to secure additional capacity.
We cannot yet provide an estimated time for resolution. We apologize for the inconvenience and appreciate your patience.
IDENTIFIED
3 days ago - at 10/07/2026 02:50PM
We have identified the cause of the incident. New events in Investigations are being delayed by around 40 minutes at the moment in East US 2. Existing events are not impacted. Search continues to work as expected on existing events.
At this time, we cannot provide an estimated time for resolution.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
INVESTIGATING
3 days ago - at 10/07/2026 01:51PM
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Investigation: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z81ENYDY64GZC6T462 East US 2. We are working on it. We apologize for any inconvenience this may cause.
Latest Genetec Cloud Products outages
Potential issue affecting East US 2 - 1 day ago
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global - 5 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
