Outage in Genetec Cloud Products
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Recordings East US 2
Resolved Minor
September 15, 2026 - Started 3 days ago
- Lasted about 5 hours
Incident Report
Summary AI Generated
A minor incident lasting approximately 4.6 hours affected Video Streaming and Video Recordings for Security Center SaaS in the East US 2 region. The issue was identified shortly after investigation began, with mitigations applied twice before entering a monitoring phase. The incident was resolved following the second mitigation effort.
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD, Genetec Cloud Products / Security Center SaaS → Video Recordings: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M8RNZYBK83Q8QHF8D4 East US 2. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
3 days ago - at 09/15/2026 06:38PM
We have applied a mitigation and are currently monitoring the results.
MONITORING
3 days ago - at 09/15/2026 03:06PM
We have applied a mitigation and are currently monitoring the results.
IDENTIFIED
3 days ago - at 09/15/2026 02:47PM
We have identified the issue, we are working on it.
INVESTIGATING
3 days ago - at 09/15/2026 02:45PM
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M85B4C8WG42E9RZKKD, Genetec Cloud Products / Security Center SaaS → Video Recordings: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KPRBN1M8RNZYBK83Q8QHF8D4 East US 2. We are working on it. We apologize for any inconvenience this may cause.
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