Potential issue affecting Genetec Cloud Products / Clearance → Clearance - US Government

The service degradation affecting evidence conversion in Clearance within the US Gov region has been resolved, and normal service has been restored. Evidence conversion is now operating at expected performance levels. While the issue has been mitigated and service recovery confirmed, we will continue to closely monitor the environment to ensure ongoing stability.

We are currently experiencing a service degradation in the US Gov region that is impacting evidence conversion in Clearance. As a result, evidence processing and conversion times may be slower than usual. Our team is actively investigating the issue and working to restore normal performance.

We’re investigating reports of a potential issue affecting Genetec Cloud Products / Clearance → Clearance - Australia: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWGWAXX69DZWVCBC7R, Genetec Cloud Products / Clearance → Clearance - Canada: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNW7DAJX9ES4KWMWT2B, Genetec Cloud Products / Clearance → Clearance - Europe: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWHNV1DWPTQSYFPMYW, Genetec Cloud Products / Clearance → Clearance - US: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWKG9P4F3WSJ098M03, Genetec Cloud Products / Clearance → Clearance - US Government: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWNAJV6F312PBQE2X4, Genetec Cloud Products / Clearance → Clearance - United Kingdom: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KWHYSSNWA6EBG05QE6KA0JG8 . We are working on it. We apologize for any inconvenience this may cause.