Outage in Genetec Cloud Products
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global
Resolved Minor
August 26, 2026 - Started 5 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
A 3.5-hour minor incident affected Genetec Cloud Products / Security Center SaaS Communications globally, specifically impacting the enrollment of new audio devices, which failed to register after being added. Existing devices remained fully operational throughout the incident. The issue was identified and resolved by the team.
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX Global. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
IDENTIFIED
5 days ago - at 08/26/2026 08:53PM
We are currently investigating an issue affecting the enrollment of new audio devices. Newly added devices may fail to register after enrollment. Existing devices remain fully operational and are not impacted.
IDENTIFIED
5 days ago - at 08/26/2026 08:31PM
We have identified the issue, we are working on it.
INVESTIGATING
5 days ago - at 08/26/2026 07:39PM
We’re investigating reports of a potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications: https://app.incident.io/genetec365/catalog/01JEC4YDK4CDJR2M7EBNAE3YJ4/01KS8WH9Z83T5T696SK1DYBSZX Global. We are working on it. We apologize for any inconvenience this may cause.
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