Outage in Genetec Cloud Products
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Video Streaming Australia East
Resolved Minor
August 18, 2026 - Started 13 days ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
**Incident Summary:** A minor incident affecting Genetec Security Center SaaS Video Streaming in the Australia East region lasted approximately 4.2 hours. The issue prevented playback of locally recorded video from select Cloudlink cameras, though no recordings were lost. A mitigation was applied and the situation moved to monitoring.
We’re investigating reports of a potential issue affecting Australia East. We are working on it. We apologize for any inconvenience this may cause.
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Latest Updates ( sorted recent to last )
MONITORING
13 days ago - at 08/18/2026 05:24PM
We have applied a mitigation and are currently monitoring the results.
INVESTIGATING
13 days ago - at 08/18/2026 04:21PM
The problem is present on some cloudlinks only. We are still investigating.
INVESTIGATING
13 days ago - at 08/18/2026 03:51PM
The issue is related to the inability to play back video from Cloudlink cameras that are recording locally. No video recordings have been lost.
INVESTIGATING
13 days ago - at 08/18/2026 03:24PM
We’re investigating reports of a potential issue affecting Australia East. We are working on it. We apologize for any inconvenience this may cause.
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Investigating a potential issue - 17 days ago
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