Outage in Genetec Cloud Products
Investigating a potential issue
Resolved Minor
August 14, 2026 - Started 17 days ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
A minor incident lasting approximately 59 minutes impacted Genetec Cloud Products, specifically ClearID, Clearance, and Security Center SaaS. The cause was identified during the incident, and a solution was implemented and applied. The situation was moved to monitoring status following the fix, with no further escalation reported.
We are currently investigating an incident that is impacting ClearID, Clearance and SC SaaS. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
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Latest Updates ( sorted recent to last )
MONITORING
17 days ago - at 08/14/2026 08:49PM
We have applied the solution and are closely monitoring the situation to ensure the issue is fully resolved.
IDENTIFIED
17 days ago - at 08/14/2026 08:41PM
We have identified the cause of the incident and are implementing a solution.
We apologize for any inconvenience and will keep you informed as we have more information. Thank you for your understanding as we work to fix the problem.
INVESTIGATING
17 days ago - at 08/14/2026 08:00PM
We are currently investigating an incident that is impacting ClearID, Clearance and SC SaaS. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause.
At this time, we do not have any further details on the cause of the incident or an estimated time for resolution. We will provide updates as they become available and appreciate your patience while we work to resolve the issue.
Latest Genetec Cloud Products outages
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications East US 2 - 3 days ago
Potential issue affecting Genetec Cloud Products / Security Center SaaS → Communications Global - 5 days ago
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